Returns made simple — 7 days, free pickup.

• • 7 days from delivery to start a return on a damaged, dead-on-arrival, or wrong new product.
• • Free pickup. We arrange a pre-paid courier pickup — you pay nothing to send it back.
• • Unboxing video required. Single take, package + serial sticker visible, recorded within 24 hours of delivery.
• • Replacement first. Same item, shipped fresh. A refund is issued only if the same item is no longer available.
• • No change-of-mind returns on new products — electronics lose value once a sealed box is opened.
• • After day 7, new products are covered by the manufacturer's warranty (we help you reach the service centre).
• • Refurbished items carry a 6-month dealbyu warranty under their own policy.

You can return a new product within 7 days of delivery if:

• It arrived physically damaged in shipping (cracked screen, dented body, broken accessories).
• It is dead on arrival — won't power on, fails first boot, or has a factory defect found on day-one use.
• It is the wrong item — different model, colour, storage / RAM, or missing the main accessories the listing promised.
• The sealed box was tampered with, and your unboxing video records it.

The 7-day clock starts on the date the courier marks your order delivered.

• Change of mind — you ordered it, it arrived as described, and you no longer want it.
• Issues that appear after the 7-day window on new products — these are handled under the manufacturer's warranty (see the Refund & Replacement Policy).
• Damage caused after delivery — drops, liquid damage, voltage spikes, third-party software issues, attempted self-repair, or removed warranty seals.
• Normal wear and consumables — cables, ear-tips, and batteries beyond first-boot DOA.
• Cosmetic complaints on refurbished items where the condition grade was disclosed up-front.
• Claims raised without the required single-take unboxing video.

To be accepted, the returned item must come back:

• in its original packaging, with all in-box accessories and free items;
• with the original invoice copy and any brand warranty cards;
• with serial / IMEI stickers and warranty seals intact (not peeled or defaced);
• accompanied by the unboxing video recorded within 24 hours of delivery.

If inspection shows the issue isn't covered (for example, impact damage or a software-only problem), we share photos and the reason and ship the item back to you free of charge.

1. Record an unboxing video within 24 hours of delivery — single take, no cuts, showing the courier package and label, opening the seal, the device serial sticker, and the issue.
2. Message us on WhatsApp at +91 80511 11117 or email support@dealbyu.com with your order ID and the video link. We acknowledge within 1 working day.
3. We arrange a free pickup via Shiprocket / Delhivery and email you the tracking number. Pack the item as described in Section 04.
4. We inspect on arrival at our Bokaro service centre and share the inspection note within 2 working days.
5. We ship your replacement within 3 working days of inspection — or refund you if the same item is unavailable.

You can also start a return from your orders page or the support form.

We do. For every eligible return, we arrange a pre-paid courier pickup from your address — there is no return-shipping charge to you. Please don't ship items back on your own without a pickup arranged by us, as we can't reimburse self-arranged courier costs.

Eligible returns are replaced with the same item, shipped fresh. We issue a refund only when the same item is genuinely no longer available.

When a refund applies, it goes back to your original payment method. Full refund timelines, Cash-on-Delivery token rules and bank processing times are in the Refund & Replacement Policy.

Refurbished items are graded and sold under their own policy with a 6-month dealbyu warranty. The 7-day "damaged on arrival" return rule above applies to them as the first window; cosmetic wear that was disclosed in the grade is not a valid return reason.

Devices we repair carry a 30-day workmanship warranty — see the Refund & Replacement Policy for details.

You can cancel an order within 1 hour of placing it, as long as it hasn't been packed for dispatch — use the cancellation link in your order confirmation, or message us with your order ID. Any amount paid is refunded in full to the original payment method.

The fastest way to start a return is WhatsApp.

For grievances we acknowledge within 48 working hours and resolve within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.