dealbyu

Legal · Grievance redressal

We take complaints seriously. Here's how to reach us formally.

As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we maintain a formal grievance redressal mechanism. We acknowledge every grievance within 48 hours and resolve it within 30 days.

Step 1 · Reach support first

For order issues, returns, repairs, refunds, or warranty questions, contact our regular support channels first — these are usually resolved within hours.

Step 2 · Escalate to the officer

If support couldn't resolve your issue within a reasonable time, escalate it formally to our Grievance Officer using the contact details below.

Grievance Officer

Designated under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021.

Name
Grievance Officer
Designation
Grievance Redressal Officer, dealbyu
Email
grievance@dealbyu.com
Phone
+91 80511 11117
Address
MOBILE AND COMPUTER CENTRE
HA-19, CITY CENTER, SECTOR 4
Bokaro Steel City, Jharkhand 827004
India
Working hours
11:00 AM – 9:00 PM, every day

What to include in your grievance

  • Order ID, repair ticket ID, or sell quote ID (if applicable).
  • Date of the issue and the channel through which support was first contacted.
  • A clear description of the issue and any steps taken so far.
  • Supporting evidence — invoices, photos, unboxing video, screenshots.
  • Your preferred resolution (refund / replacement / repair / clarification).

We acknowledge every grievance within 48 hours of receipt and resolve within 30 days, in accordance with applicable Indian consumer-protection law. If you are not satisfied with our resolution, you may approach the National Consumer Helpline (1915) or the consumer commission at the appropriate jurisdictional level.

See also: Refund & Replacement Policy · Terms · Privacy Policy